Last updated: 13 Nov 2023

Thank you for shopping at Finatrack Global Limited. We appreciate the trust you place in us and are committed to providing you with a satisfying shopping experience. Please read this Refund Policy carefully before making a purchase.

Returns

Eligibility

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 3 days from the date of purchase.

Process

To initiate a return, please contact our customer support team at finatrackglobal@gmail.com with your order number and details about the product you would like to return. Our team will guide you through the return process.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact our customer support team at [email address].

Cancellations

To cancel an order, please contact our customer support team as soon as possible. If your order has already been shipped, it cannot be canceled, and the standard return process will apply.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Finatrack Global Limited
788-00605,Nairobi,Kenya
info@finatrackglobal.com
+254723645810